Privacy policy

Effective Date: July 1, 2025
This Privacy Policy applies between you, the User of this website, and Mental Health Education Online, LLC (“MHEO,” “we,” “our,” or “us”), the owner and provider of this website. This Policy governs our data collection, processing, and usage practices in relation to your use of this website and any services offered through it.
By using this site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the website.

1. Definitions and Interpretation

  • Account: Information and credentials used by Users to access content or make purchases.
  • Content: Any material appearing on this website including videos, text, graphics, and documents.
  • Cookie: A small text file placed on your device to help identify repeat visitors and analyze web usage.
  • Data: All personal or transactional information submitted to MHEO, including through account registration, course access, or communications.
  • Services: The continuing education courses and related features offered via this website.
  • System: Any communication infrastructure provided by the website, such as email forms, messaging, or live chat.
  • User: Any individual accessing the website and not employed by MHEO in an official capacity.
  • Website: https://www.mentalhealtheducationonline.com and all related subdomains.

2. Data We Collect

We may collect the following information:
  • Name, date of birth, job title, and professional license information
  • Email address, phone number, and physical address
  • Billing and payment details (via secure third-party processors)
  • IP address, browser type, operating system
  • Course completion and assessment data
  • Website usage patterns, referring/exiting URLs
  • Cookie data and preferences

3. How We Use Your Data

Your data is used for the following purposes:
  • To provide access to purchased courses and deliver certificates of completion
  • To maintain internal records and user accounts
  • To analyze website performance and improve our offerings
  • To send relevant updates and promotional materials (you may opt out at any time)
  • To comply with state or federal reporting and legal obligations
  • To resolve disputes and investigate complaints or violations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share your data under these circumstances:
  • With secure third-party service providers (e.g., payment processors, LMS platforms, email marketing tools)
  • If legally required by law enforcement or regulatory authorities
  • In connection with business transitions such as mergers or acquisitions (you will be notified in such cases)
  • Any third party who accesses your data is contractually required to comply with this Privacy Policy and applicable privacy laws.

5. Data Storage and Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy and to meet legal or regulatory recordkeeping requirements (typically a minimum of five years for course completion records). All data is stored securely using industry-standard protocols.

6. Data Access and Control

You have the right to:
  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Opt out of non-essential communications
  • Request a copy of your data (a nominal fee may apply)
To exercise these rights, please contact us at: info@mentalhealtheducationonline.com

7. Cookies

This site uses cookies to enhance your experience and gather website usage data. You may restrict cookies via your browser settings; however, doing so may affect site functionality. See our Cookie Policy for full details.

8. Security Measures

We implement strong technical and organizational measures to protect your data, including:
  • Encrypted data transfers
  • Password-protected access
  • Limited internal data access
  • Regular backups and system monitoring
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of such sites. We encourage you to review their policies before submitting data.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page and, where appropriate, notified to you via email. Continued use of the site constitutes acceptance of the revised policy.

11. Contacting Us

If you have questions or concerns about this Privacy Policy, please contact:
Mental Health Education Online, LLC
PO Box 99036
Raleigh, NC 27624
Email: info@mentalhealtheducationonline.com
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