Terms and Conditions

Effective Date: July 1, 2025
Welcome to Mental Health Education Online, LLC ("MHEO," "we," "us," or "our"). By using this website (mentalhealtheducationonline.com), you ("User," "you," or "your") agree to be bound by the following Terms and Conditions. If you do not accept these terms, please do not use this website.

1. Definitions

  • Account: Your profile containing personal and payment information used to access courses.
  • Content: Any material (text, video, audio, etc.) available on the site.
  • Services: Online continuing education courses and related offerings.
  • Website: https://www.mentalhealtheducationonline.com
  • User: Any visitor, customer, or student accessing this site or its services.

2. Age Restriction

You must be 18 or older to purchase services. Minors may use the site only with parental supervision and consent for payments.

3. Course Sales and Delivery

Your purchase of any course represents an offer to buy. We accept your offer by sending a confirmation email. You will gain access to the course upon confirmation and/or payment.

4. Intellectual Property

All site content is protected by copyright. Users may not reuse or reproduce content without express written permission, except as permitted by law.

5. User Conduct

You agree not to:
  • Post unlawful or harmful content
  • Misrepresent your identity
  • Share spam or malware
  • Violate the rights of others
We reserve the right to monitor and remove user content as needed.

6. Course Standards and Expectations

All content is designed for graduate-level mental health professionals. Course materials are required to meet professional standards for content, appearance, accessibility, and legal compliance.

7. Accounts and Security

You are responsible for maintaining the confidentiality of your login details. If you suspect unauthorized use, contact us immediately.

8. Payment and Refund Policy

Payments are processed securely. Refunds are granted only if a course has not been started or if a technical error prevents access. Courses started or completed are not eligible for refund. Any refund, if issued, will be processed within 14 calendar days.

9. Certificates and Completion

Certificates will only be awarded upon successful completion of the full course and required post-assessment. The certificates will include your name, course title, completion date, and total credit hours earned.

10. Course Modifications and Availability

We may modify or discontinue any course at our discretion. If a course is discontinued after your purchase but before your completion, we will offer an equivalent replacement or a full refund.

11. Privacy and Data Use

Use of this site is also governed by our Privacy Policy and Cookie Policy.
We do not sell or share your personal data without your consent. We protect your data using secure protocols.

12. Complaints and Grievance Procedure

If you are dissatisfied with a course, you may submit a written complaint through our Contact page. We aim to review and respond within 10 business days. Any complaint related to course content, presenter, or technical issues will be reviewed and acted upon in good faith.

13. Accessibility

We are committed to ensuring all course content is accessible to people with disabilities. Please notify us in advance of any accommodations needed.

14. Disclaimers and Limitation of Liability

This site is provided “as-is.” We do not guarantee the site will be uninterrupted or error-free. MHEO shall not be liable for any indirect or consequential damages.

15. Termination

We reserve the right to suspend or terminate accounts for misuse, violation of terms, or abuse of services. Refunds will not be issued in the case of termination due to user misconduct.

16. Changes to These Terms

We may update these Terms at any time. Changes become effective upon being posted. Continued use of the site signifies your agreement to the revised terms.

17. Contact

For inquiries or legal correspondence:
Mental Health Education Online, LLC
PO Box 99036, Raleigh, NC 27624
Email: info@mentalhealtheducationonline.com
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